Terms & Conditions

1. OUR SERVICES

TD & Partners provides digital and business technology services which may include:

• website design and development
• website redesign
• ecommerce
• landing pages
• hosting and website care
• business email setup
• search engine optimisation
• local search and Google Business support
• digital campaigns
• CRM setup
• lead management systems
• booking systems
• workflow automation
• AI-enabled business tools and automation
• digital consultancy
• related design, integration and technical services

The exact services supplied to you will be those agreed in writing in a proposal, quotation, statement of work, email, order confirmation or other written agreement.

2. QUOTATIONS AND PROJECT SCOPE

Any quotation or proposal we provide is based on the information available to us at the time.

A quotation does not create a binding obligation until the project or service has been accepted by both parties.

The agreed scope may include:

• deliverables
• functionality
• project stages
• responsibilities
• estimated timescales
• fees
• third-party services
• ongoing support arrangements

Any work requested outside the agreed scope may be treated as additional work and may require a revised quotation or additional fee.

We will notify you where reasonably possible before carrying out chargeable work outside the agreed scope.

3. CLIENT RESPONSIBILITIES

You agree to provide the information, content, approvals and access reasonably required for us to deliver the agreed services.

This may include:

• written content
• photographs and media
• branding assets
• login access
• domain or hosting information
• technical information
• product information
• service information
• approvals and feedback

You are responsible for ensuring that any material you provide to us may lawfully be used for the project.

You must not provide content that infringes another person's intellectual property rights, privacy rights or other legal rights.

Delays in receiving information, access or approvals from you may affect delivery times.

4. PROJECT TIMESCALES

Any delivery date or timescale we provide is an estimate unless expressly agreed otherwise in writing.

We will make reasonable efforts to meet agreed timelines.

We are not responsible for delays caused by:

• delayed client feedback or approvals
• missing content
• third-party services
• hosting providers
• domain providers
• external APIs
• software providers
• circumstances outside our reasonable control

Where a project becomes inactive because required information or approvals have not been supplied, we may reschedule the work based on our availability.

5. FEES AND PAYMENT

Fees will be set out in the relevant quotation, proposal, invoice or service agreement.

Unless otherwise agreed, we may require:

• a deposit before work begins
• staged payments during a project
• full payment before launch or final handover
• recurring payment for ongoing services

Invoices are payable within the period stated on the invoice.

Where no payment period is stated, payment is due within 7 days of the invoice date.

We may pause work or suspend services where payment is overdue.

Any costs charged by third-party suppliers may be payable separately unless expressly included in our quotation.

6. SUBSCRIPTIONS AND RECURRING SERVICES

Some services may be provided on a monthly, annual or other recurring basis.

These may include:

• website care
• hosting
• maintenance
• SEO
• software
• automation
• support
• third-party platforms

The specific price, minimum term, renewal arrangements and cancellation terms will be confirmed before you subscribe.

Where a minimum contractual term applies, cancellation does not remove the obligation to pay amounts due for that agreed minimum term unless otherwise agreed.

We will not introduce a minimum contractual term without making it clear before the agreement is entered into.

7. FREE OR SUBSIDISED WEBSITE OFFERS

From time to time TD & Partners may offer promotional website packages with reduced or zero upfront design fees.

These offers may require:

• an ongoing website care or hosting agreement
• a minimum contract period
• defined page limits
• defined functionality
• client-supplied content
• use of an agreed technical platform

The full commercial terms of any promotional offer will be provided before the client agrees to proceed.

Additional functionality or work outside the promotional scope may be charged separately.

8. THIRD-PARTY SERVICES

Our work may rely on third-party products or services.

These may include:

• hosting providers
• domain registrars
• email platforms
• payment processors
• CRM platforms
• analytics platforms
• AI services
• plugins
• APIs
• booking platforms
• social media platforms
• advertising platforms

Third-party products and services are governed by the terms and policies of their respective providers.

We cannot guarantee the continuous availability, performance or future continuation of third-party services.

Where a third-party provider changes its pricing, policies, features or technical requirements, this may affect the service we provide.

9. DOMAINS, HOSTING AND BUSINESS EMAIL

Where we assist with domain registration, hosting or business email, ownership and account arrangements will be agreed with the client.

Where possible, important business assets should be registered in the client's name or transferred to the client as appropriate.

The client remains responsible for renewal fees unless the relevant service is expressly included in an ongoing TD & Partners agreement.

We are not responsible for loss of a domain or service caused by failure to pay renewal fees where responsibility for payment lies with the client.

10. WEBSITE CONTENT

Unless copywriting is expressly included in the project scope, the client is responsible for supplying final approved website content.

We may assist with:

• structuring content
• editing
• rewriting
• formatting
• AI-assisted drafting

The client remains responsible for approving final factual claims, product information, legal statements and regulated information before publication.

11. AI AND AUTOMATION SERVICES

Where AI or automated systems are included in a project, the client acknowledges that automated outputs may require human review.

TD & Partners does not guarantee that AI-generated outputs will always be complete, accurate or suitable without review.

Where appropriate, we will design workflows so that important actions remain subject to human oversight.

Clients are responsible for ensuring their use of any implemented AI or automation system complies with applicable law, professional obligations and internal policies.

12. SEARCH ENGINE OPTIMISATION AND DIGITAL MARKETING

Where we provide SEO, local search, advertising or other marketing services, we do not guarantee:

• a specific search engine ranking
• a particular number of enquiries
• a particular level of traffic
• a particular advertising return
• a particular revenue outcome

Search engines, advertising platforms and other third-party systems determine their own rankings, policies and algorithms.

We will provide the agreed work using reasonable professional care.

13. REVIEW AND APPROVAL

You are responsible for reviewing deliverables and notifying us of required corrections within a reasonable time.

Where a project includes revision rounds, the number or scope of those revisions may be defined in the quotation or project agreement.

Requests that materially alter the agreed direction or scope may be treated as additional work.

14. LAUNCH AND HANDOVER

Before launch, the client may be asked to approve the website, system or other deliverable.

Following approval, minor defects caused by our implementation will be corrected within a reasonable period.

New requirements, content changes or functionality requested after approval may be chargeable.

Where agreed, we may provide documentation, training or access credentials as part of handover.

15. INTELLECTUAL PROPERTY

Unless otherwise agreed in writing, TD & Partners retains ownership of:

• its pre-existing tools
• internal methods
• reusable code
• frameworks
• templates
• processes
• know-how
• design systems not created exclusively for the client

Once all agreed fees for a project have been paid, the client may use the final project deliverables for the purpose for which they were created.

Third-party software, fonts, plugins, images, libraries and other licensed materials remain subject to the rights and licences of their respective owners.

16. PORTFOLIO USE

Unless confidentiality has been agreed, TD & Partners may identify completed work in its portfolio, proposals, website and promotional materials.

We will not publish confidential client information.

If a client reasonably requests that a confidential project not be shown publicly, we will respect that request where agreed.

17. CONFIDENTIALITY

Each party agrees to take reasonable steps to protect confidential information received from the other.

Confidential information does not include information which:

• is already publicly available
• becomes public through no breach of these terms
• was lawfully known before disclosure
• must be disclosed by law

18. DATA PROTECTION

Each party must comply with applicable UK data protection law when processing personal data.

Where TD & Partners processes personal data on behalf of a client, additional data-processing terms may be required depending on the service.

Our handling of personal data relating to our own website and business activities is described in our Privacy Policy.

19. SECURITY

We take reasonable care when designing and configuring digital systems.

However, no website, platform or online system can be guaranteed to be completely secure or continuously available.

Clients are responsible for following reasonable security practices, including:

• protecting passwords
• using multi-factor authentication where available
• controlling staff access
• maintaining appropriate backups where required

20. WARRANTIES

We will provide our services with reasonable care and skill.

Except where required by law, we do not guarantee that:

• any website will operate without interruption
• third-party software will always remain compatible
• a system will be free from every possible vulnerability
• business objectives or financial outcomes will be achieved

21. LIMITATION OF LIABILITY

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

To the extent permitted by law, TD & Partners will not be liable for indirect or consequential loss arising from the use of our services.

We will not be responsible for loss caused by:

• third-party providers
• client-supplied information
• unauthorised changes made after handover
• client failure to maintain passwords or access controls
• services outside our agreed scope
• circumstances outside our reasonable control

Any specific liability arrangements agreed for a particular project may be set out separately in the relevant contract or proposal.

22. SUSPENSION OR TERMINATION

Either party may terminate an ongoing service in accordance with the notice period or minimum term agreed for that service.

We may suspend or terminate services where:

• invoices remain unpaid
• the client materially breaches an agreement
• the service is being used unlawfully
• continued provision would expose TD & Partners to legal or security risk

Termination does not affect fees already due.

23. FORCE MAJEURE

Neither party will be responsible for delay or failure caused by circumstances outside its reasonable control.

This may include:

• major internet or infrastructure failure
• government action
• natural disaster
• widespread service provider failure
• industrial action
• war
• civil emergency

24. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time.

The latest version will be published on our website.

Material changes affecting an active contractual service will not override specific written terms already agreed for that service unless agreed by both parties or required by law.

25. GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any rights that cannot lawfully be excluded.

26. CONTACT

TD & Partners Global Limited
Company number: 14501153

Website:
https://www.tdpartners.uk/

For contractual or legal enquiries, contact TD & Partners using the contact details published on our website.